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FAQ, shipping & returns
Everything you need to know about ordering custom apparel from us. Still stuck? Contact us and we'll help.
3–4 business days production
Made to order, then shipped.
Ships internationally
Cost & time shown at checkout.
Covered
Free fix for any print issue.
Shipping & returns policy
Printed items: made to order
Printed items are made on demand once you order — nothing is pre-stocked. This keeps the range huge and cuts waste, and it's why a printed item can't be returned for change of mind.
Production time
Most printed orders are produced in 3–4 business days before they ship. Larger orders may take a little longer. Gear is not produced — see below.
Shipping
We ship internationally. Your delivery cost and estimated time are calculated at checkout from your address — there are no hidden fees added afterwards.
Returns & refunds
- Damaged, misprinted or wrong item: free replacement or full refund — contact us with a photo, ideally within 14 days of delivery so we can fix it fast. That 14 days never limits your rights: our goods come with guarantees that cannot be excluded under the Australian Consumer Law, so if something's faulty or not as described you're entitled to a remedy whenever the problem appears.
- Out of stock after ordering: we refund that item promptly and notify you.
- Change of mind / wrong size chosen: not accepted on printed items, which are made for your order. Please check the sizing before ordering. Gear is different — see the section below. Either way this exclusion never applies to a faulty item.
Gadgets & Tools (Gear)
- Not printed, not made for you: Gear is stock we buy in, picked and posted from our supplier. Nothing about it is custom, so none of the made-to-order wording above applies.
- Dispatch and delivery: 1–3 business days to leave the warehouse, then the transit window shown on the listing and again at checkout once we know your country. Delivery is free.
- Faulty, damaged or not as described: covered exactly as printed items are — repair, replacement or refund. Those guarantees cannot be excluded under the Australian Consumer Law, and a photo is usually all we need.
- Change of mind: not accepted as a rule — Gear travels a long way and sending it back rarely makes sense for either of us. There is no cooling-off right for online orders in Australia, so this is the policy, not the law.
- If you are in the United Kingdom: you have a legal right to cancel a Gear order within 14 days of delivery, whatever our policy says, because it isn't made to order. Tell us within those 14 days and we'll refund you once the item is back with us. You pay the return postage, and the item needs to come back unused and in its packaging. This does not apply to printed items, which are exempt as custom-made.
Sizing
Most apparel pages include a size chart with garment measurements — measure a garment you already own and compare before you order. If a product doesn't have one yet, message us and we'll send the measurements.
Bulk & team orders
Ordering for a team, event or business? Add all the colours and sizes you need in one go, or contact us for help with larger runs.
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